Transform the way you conduct business and improve profitability with a full array of easily scalable BPO solutions powered by our proven methodology – Vibrant™.
Contact Centre Services
VADS Contact Centre Services is an Omni-channel Contact Center (VADS Customer Collaboration Solutions) that enhances customer experience by unifying multi-channel customer information within a common queue in enabling customers to connect and engage via the channel of their choice. We manage & optimize the customer interactions seamlessly throughout every stage of consumer journey and touch points.
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Social Media Engagement
VADS Omni Channel Social Media services engage and manage interactions through various social media platforms.
Social Media Engagement include increasing revenues, reducing customer service costs, getting feedback on products and services and improving public opinion of a particular product or business division.
Social Media Engagement include increasing revenues, reducing customer service costs, getting feedback on products and services and improving public opinion of a particular product or business division.
Features
- Overall customer service management on social media.
- Professional customer service engagement service.
- Supports Customer Acquisition – Lead generation, Acquisition reach, Awareness
- Enhance Customer Experience – Customer Satisfaction, Brand Ambassadors, Brand Loyalty
- Customer Innovation – Influencer identification, Speed to market, retention opportunity
Value Proposition / Benefit
- Enhanced customer experience
- Real time response
- Personalization with customer
- Build better brand affinity
Technical Support
Want to serve your customers better with a technical support team that’s available 24/7?
VADS Technical Support provides excellent and high quality Level 1 (L1) and Level 2 (L2) Technical Support services 24 hours a day, 7 days a week. With our quick responses and simplified solutions, we aim to keep your customers happy and satisfied with your products and services.
Features
- Fast and easy deployment leveraging on structured operational processes , facilities and technology
- Managed by trained and experience professionals
Value Proposition / Benefit
- Focus on your core business
- Improve your service response
- Retain your customers
- Cost effective
Credit Management Services
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Omni-Sales Services
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Business Excellence Consultancy and Training (BECT)
Improve your business methodologies, processes and strategy with our Business Excellence Consultancy and Training services. Our team will engage your organisation and develop your workforce by delivering the right training modules, based on a Lean Six Sigma approach.
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Learning and Development Services
VADS delivers training programmes that can help you develop your staff’s soft skills. These include building competence and confidence through soft skills development; and strengthening skills through certification programmes geared towards structured learning and development initiatives. With our training, we aim to help your staff achieve their individual goals, group goals, and ultimately your company goals.
Analytics Services
Business Analytics & Insights services help businesses predict, manage and mitigate risk in a cost-effective and customer-centric way that will make the difference between success and failure.
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