Have a team but no contact centre facilities to work from?
VADS Managed Facilities can provide you with world-class facilities and state-of-the-art contact centre technologies for a fully managed service. Our Technology Infrastructure capabilities can also help you serve your customers in powerful new ways and expand into new markets, as well as manage risks and costs with defined service levels. So whether you’re a local or international company, we have the set-up and scale to help you start up or expand your operations in Malaysia.
- Low CAPEX for new green field set-up
- Leverage on existing BPO vendor technology platform(s)
- Leverage on BPO vendors’ operational expertise to assist future growth strategies
Disaster Recovery Contact Centre
Have your own contact centre? Need a back-up site to prevent interruption of your business?
VADS Disaster Recovery Contact Centre services can help you ensure the continuity of your business operations during and after a disaster. We can provide a fully operational suite of workstations equipped with computers and telephony systems that can be activated within a short period of time. We can also provide a mirrored version of your operating systems during a disaster that allows you to relocate your staff temporarily so that they can operate from another site.
- Protect shareholder value
- Reduce downtime by identifying alternative processes and workarounds
- Maintain and protect vital records
- Improve organisational resilience by designating alternatives to support key processes and by defining and documenting recovery processes
- Protect physical and knowledge assets of the business
- Preserve markets by ensuring continuity of supply
- Start recovery within 2 hours of activation in the event of unexpected disasters