Having a hard time reducing your bad debts?
VADS Tele Collection services are an extension of your receivable management process. Our process begins by understanding your customers’ behaviour and by developing a campaign according to the situation faced by your customers. Our Tele Collection Professionals will then follow up with your customers on promise-to-pay, up to legal escalations where necessary. Our focus is to increase on-time payments while maintaining high customer satisfaction.
- Complete recovery services (contact centre centric); starting from early due until legal
- Providing alternate payment channel – point of sale (Credit Card terminals)
Want to enhance your recovery outcome?
VADS Tele Reminder is a brute force model suitable for large customer bases where effort is needed to maximise contact via voice and non-voice channels. Supported by the latest cutting-edge technology and well defined, flexible processes, it can help you enhance your recovery outcome while maintaining your cost at base.
- Increase client satisfaction by incorporating customer service elements in recovery calls
- Forecast cash-flow and reduce bad-debt
Tele Save A Customer
Need help retaining your existing customers?
Protecting revenue is a challenge these days with huge amounts lost through various non-satisfaction issues, not to mention the non-realisation of revenue. VADS Tele Save-A-Customer can generate insights to help you save your customer from churning. Moreover, our collection process, which features sales elements, will not only help to protect your revenue but enhance it along the way by creating demand.
- Minimise customer defections
- Keep your current customers happy