A satisfied and loyal customer is crucial in order for your business to grow. However, it is no longer an easy feat to do, especially in the extremely competitive market full of agile startups and global giants. Your customers are also becoming more empowered with information easily available to them through social media and the Internet. As the first point of contact for your customers, it is critical to equip your contact centre with the right tools to support your customer care initiatives. VADS CCaaS will help transform your contact centre into one that is aligned with your organisation’s customer experience vison and helps to:
- Promote true customer intimacy, satisfaction, and loyalty
- Transform customer care from simple phone transactions to rich collaboration experiences that you can customize to meet the unique needs of each customer
- Connect customers with the right information, expertise, and support the first time
- Use voice, web, email, video, chat, analytics, and social media to personalize customer service to build competitive advantage
- Create more sales opportunities and increase revenue
VADS Contact Centre Technology-as-a-Service is a cloud-based solution that offers full suite of contact centre functionalities required to manage customers’ experience. VADS CCaaS enables contact centers and businesses to deliver omni-channel experience across various contact channels – the result is an integrated, seamless experience for their end customers.
Fast and Agile
Secure and Reliable
monitoring by our professionals, powered by
Telekom Malaysia’s network reach.
Available Contact Channels
(Other available features include; call recording, outbound dialler, campaign manager and many more.)
Over 100 enterprises across Malaysia and Indonesia trust VADS to manage their customers’ interactions. As the largest contact centre BPO in Malaysia, our knowledge in managing customer experience is unsurpassed by others. Combined with our expertise in Cloud services, and TM’s resilient network, VADS is your partner to help you elevate your customer care to the next level.
For any queries, leave us your details here and we will be in touch with you