A cloud-based contact centre technology solution that offers full suite of contact centre functionalities required to manage customer interactions & experience.
VADS owns the contact centre technology platform & delivers the application to the client on a subscription basis.
- The result is an integrated, seamless experience for customers and agents alike. You will also have peace of mind from consolidating your contact centre technology to a single provider. Our solution enables you to exceed customer expectations in this digital era, driving sustained loyalty and business growth.
- Fast & agile: Easily ramp up or down to cater to your needs
- Omni-channel: Seamless experience for your customers across multiple channel
- OPEX Model: No heavy upfront CAPEX, only a predictable monthly fee
- Managed Service: Focus on your strategic initiatives and transfer the technology risk to us with our locally hosted and managed solution
- Seamless upgrade: Feature upgrades delivered over the cloud with no disruption to your business
- Secure & Reliable: Fully redundant, high uptime and 24/7 monitoring by our professionals, powered by Telekom Malaysia’s network reach