Having a hard time reducing your bad debts?
VADS Tele Collection services are an extension of your receivable management process. Our process begins by understanding your customers’ behaviour and by developing a campaign according to the situation faced by your customers. Our Tele Collection Professionals will then follow up with your customers on promise-to-pay, up to legal escalations where necessary.
Want to enhance your recovery outcome?
VADS Tele Reminder is a brute force model suitable for large customer bases where effort is needed to maximise contact via voice and non-voice channels. It is reminder calls to client’s customers primarily as an initiative for credit recovery to ensure “on-time payment” This service can also be used for event management.
- It involves, follow ups with client’s customers on promise-to-pay, up to legal escalations where necessary. Our focus is to increase on-time payments while maintaining high customer satisfaction.
Supported by the latest cutting-edge technology and well defined, flexible processes, it can help you enhance your recovery outcome while maintaining your cost at base.
- Complete recovery services (contact centre centric); starting from early due until legal
- Providing alternate payment channel – point of sale (Credit Card terminals)
- Increase client satisfaction by incorporating customer service elements in recovery calls
- Forecast cash-flow and reduce bad-debt