Enabling organisations to optimise their customer interaction
VADS Toll Free Business Insights is a powerful analytics tool that enables organisations to analyse and measure their customer interactions on their toll free line. Businesses will have better visibility on the communication trends and insights on market presence based on the calls monitored and tracked via our analytics engine.
Insights come in the form of easy to use reports, updated on a daily basis. Users will be able to extract valuable information catered to their business requirement via a self service portal.
- Dashboard reporting and analytics
- Market insights via external interactions
- Web and mobile access
- Capture & measure historical trends
- Self-service Business Insight tools
- Real time proposition: Get up to date information and insights based on your customers interactions with your organisation.
- Improve call eﬃciency: Identify the level of efficiency among your organisation’s call touch points for future improvement.
- Geo-location accuracy: Identify where your market is located with our geo-location linked reports.
- Self-service monitoring: Be more informed on your customers via links to their social media communications