Defense-in-depth managed service which includes 24x7 manned security surveillance and management, real-time security intelligence and skilled security experts which are the key elements to mitigate today’s imminent and complex network security threats.

VADS is the local partner to global and regional service providers to provide local service operations support and managed services for their network infrastructure and their customer connectivity in Malaysia.

A number of the partnerships have been in place for the past 10 years such as AT&T, Verizon Business and British Telecom. Newer partnerships include SingTel, PACNET, Vanco, T-Systems, Tata Communication, NTT and Macquarie Telecom.

VADS as a single point of contact in providing nationwide field engineering support, multi telecommunication bandwidth services, round the clock network operation, data centre neutral collocation site and overall service level management under one roof.

Network Infrastructure solution for Routing and Switching, Core, Access and Optical Network, Wireless solution (Wifi/WiMax),  Network Traffic Performance analysis.

•            24x7 proactive monitoring with 3 levels of notification.

•            Service Level Agreements on availability up to 99.9%.

•            Able to provide Resident Engineer for onsite support, management & troubleshooting.

•            Nationwide technical support through a single point of contact that provides around-the-clock active monitoring, network management support.

Accelerate and optimise applications performance over the Wide Area Network (WAN) with full WAN visibility to improve application response time, control and prioritise key applications to maximise networking investments.

The service enables organisations to collaborate more effectively with communication tools that integrate voice, video and data into an integrated platform. Features include IP telephony, media-rich collaboration, unified messaging, instant messaging & presence as well as mobility.

Conduct meetings virtually via video collaboration system using the same IP network infrastructure to optimise investment on IP-VPN, enhance communication, reduce travelling time and costs as well as increase business productivity.

A complete portfolio of services in managing  system hardware solutions that ranges from  Mission Critical Enterprise Server, Storage and Data Protection services to entry level to facilitate faster implementation of IT solutions to support business functions and better control of operating costs.

Server Storage implementation and integration as well as server administration for managed model.

A complete suite of services to meet any  desktop life cycle management needs and the requirements that include operating services, service level management, onsite support, asset management, helpdesk services and software management.

A complete portfolio of services in managing messaging system and unified communications platform that leverages on Microsoft solutions to deliver voice, voice mail, email instant messaging, conferencing and fax-to-email services for secured and efficient communication.