Services & Solutions

We aim to add value for our customers through our innovative solutions and services based on the industry's most advanced information, communications and technology in the business areas of: Value Added Services, IT Services & Business Process Outsourcing.

Contact Centre Outsourcing

Overview

VADS Contact Centre Outsourcing offers a full array of services for customer relationship management to improve your customer experiences, while increasing profitability and transforming the way your business works. A well managed customer service contact centre has the potential to create new business opportunities and generate revenue.

Customer  Care

Every customer contact is an opportunity to build on a relationship.

VADS is focused on finding innovative ways to leverage on customer interaction to enhance brand value in the areas of:

  • Attending to customer enquiries consistently
  • Service request and feedback
  • Explaining products and services
  • Promptly identifying customers’ needs and concerns

Technical Support

As consumers become increasingly dependant on technology, swift guidance to address technical issues and troubleshooting assistance becomes more critical to ensure customer satisfaction and loyalty. VADS provides both Inbound and Outbound Customer Contact Services to deliver comprehensive technical product support on an integrated, multi channel platform.

Our technical support experiences include:

  • Troubleshooting
  • Software related support
  • Internal services support
  • Computer hardware related support

Tele-Marketing & Tele-Sales

Although selling Business to Business and Business to Consumer products and services is the core of our Tele-Marketing service, VADS Tele-Marketing & Tele-Sales Outsourcing apply to a number of other services that include:

  • Lead Generation
  • Database Enhancement and Management
  • Customer Acquisition and Retention Campaigns
  • Order Verification
  • Appointment Setting
  • List Management
  • Telephone Account Management

Tele-Collections

VADS’ dedicated team offers comprehensive experience in loss mitigation and provides a consultative approach, sharing industry-served best practices to create customised strategies, emphasising on customer retention while reducing losses and delinquency rates.

Our programmes focus on providing convenient, professional and dependable receivable management, which includes:

  • Ensuring that business transactions and payments are received on time
  • Increasing cash collection
  • Reducing receivable delinquency and losses