Services & Solutions

We aim to add value for our customers through our innovative solutions and services based on the industry's most advanced information, communications and technology in the business areas of: Value Added Services, IT Services & Business Process Outsourcing.

Facilities and Technology Outsourcing

Overview

A key challenge for any contact centre management is the need to raise capital investments while integrating the various technologies and products from multi-vendors. VADS helps you to overcome this challenge with innovative, comprehensive and powerful customer management solutions for any requirements, whether you are building a telephony or application infrastructure or even managed facilities.

Office Suites

VADS’ Office Suites is the solution for organisations that are seeking to start up or expand their BPO operations in Malaysia. VADS provides world class facilities and state-of-the-art Contact Centre technologies for a fully managed service.

Turn your communications into a competitive advantage by combining the performance of an IP contact centre with the flexibility of a managed facility. VADS Technology Infrastructure capabilities can assist you to serve your customers in powerful new ways, expand into new markets, manage risks and costs with defined service levels through the following services and facilities:

IT & System:

  • Telephony systems
  • LAN
  • Managed desktop service
  • Managed business Internet Service
  Facilities:
  • Agent and team leader workstations
  • Operations Control Centre
  • Manager Rooms
  • Conference and meeting facilities
  • Staff recreational facilities
  • Training facilities
  • Counseling room
  • Product demo and showcase
  • Managed Network Data Centre
  • Choice of network from international Telco

Technology Solutions

We provide market leading Contact Centre applications on usage-based subscription basis, that helps businesses to minimise capital outlay.

Our customers can leverage on VADS’ IT and engineering expertise in project-managing technologies deployment and to provide unparalleled ongoing proactive monitoring and management of these systems. Our project management team has obtained ITIL and PMP certifications to ensure the projects are managed in accordance to widely accepted methodology and standards.

Contact centre applications available to you are:

  • Telephone and multimedia communications
  • Customer relationship management
  • Quality monitoring system
  • Knowledge base
  • Workforce management
  • Tele-marketing campaign management

Hosted Contact Centre

VADS Hosted Contact Centre solutions is designed to drive competitiveness by providing access to technology without the capital outlay. The VADS Hosted Contact Centre is an on demand subscription based service that allows customers to pay for contact centre technology services on a pay per-use basis. This service is easily deployed and ensures businesses are able to keep up with new technologies that might otherwise be considered too expensive to deploy.

Disaster Recovery Contact Centre (DRCC)

Disasters, can strike anywhere at anytime with little warning.  Recovering from one can be stressful, expensive and time consuming.  Our DRCC offers a backup facility that you can activate in the event a disaster strikes your active contact centre ensuring that business activities are not compromised.