VADS Bhd has been identified as a representative vendor amongst other global Business Process Outsourcing (BPO) service providers in Gartner’s recently published its “Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market, report.
VADS CEO, Massimo Migliuolo commented: “Enterprises are looking for partnerships with BPO service providers that can help them deploy relevant, personalised omni-channel customer communications to enhance their overall customer experience strategies. VADS omni-channel solution will enable customers to seamlessly interact across a variety of contact channels, leading to better experience and faster resolution with the potential to transform the customer service from a cost centre to a profit centre.”