KUALA LUMPUR (Jan 6): Vads Bhd, a wholly-owned subsidiary of Telekom Malaysia Bhd has offered an IT solution for medium and large corporations to improve their internal service and support operations.
The technology called VADS MSD will leverage on practices of the Information Technology Infrastructure Library (ITIL), which it aims to integrated, consolidate and standardise all service desk processes for organisations.
Chief executive officer of Vads, Ahmad Azhar Yahya said in a statement Monday said: “With Vads MSD, all the processes can be shifted to the Cloud, making it easier to manage technology updates while adhering to the ITIL standardisation. This in turns ensures that all requests from their internal users are managed in a timely manner.”
VADS MDS will assist companies who are struggling to cope with rising cost of technology as well as several other reasons, such as risk management processes, managing requests from their internal users and trying to abide to internal governance.
“With Cloud, it is much faster to deploy the service desk features which means organisations can save time and internal resources then can be deployed to other core business areas of the organisation. The service desk team can enjoy greater flexibility and improved efficiency while managing the service desk operations.
“VADS MSD enhances and provides end-to-end management of endpoints and assets. With VADS MSD, end-user requests can be attended to quickly and accurately,” said Ahmad
VADS MSD, already available for subscription, is offered in two models; Build and Transfer – a customised solution which is hosted in the customer’s premise and Hosted Service Desk – hosted in the VADS Cloud infrastructure.
The latter model is offered on subscription basis, accessible via VADS Service Manager and available in three packages.