VADS BP recently conducted the Developing Effective Customer Satisfaction
training session for Co-op Bank Pertama from 8th to 10th May 2026 at the Ideas
Kuala Lumpur Hotel, reinforcing the importance of effective communication in
delivering better workplace collaboration and customer experience. Led by VADS
BP corporate trainers Norhartina and Nurfarahain, the session exposed
participants to practical communication techniques including verbal and nonverbal communication, active listening, emotional management and professional
engagement with empathy. Through interactive activities, group discussions and
workplace simulations, participants gained hands-on exposure in handling real
communication scenarios more effectively and confidently.
The training session successfully strengthened participants’ communication
effectiveness, teamwork and professionalism in daily interactions with colleagues,
customers, and stakeholders. More importantly, it highlighted how positive and
constructive communication plays a vital role in enhancing productivity, service
quality and stronger workplace relationships.