At VADS Business Process Sdn. Bhd., we deliver smart, scalable outsourcing solutions that drive operational excellence. With a focus on customer engagement, digital transformation, and process efficiency, we help businesses across Malaysia and Indonesia achieve long-term success.
“Empowering organizations through trusted partnerships and innovative solutions.”
Delivering impactful BPO services with proven results across industries.
VADS offers comprehensive customer service for corporations, to improve ability to scale the quality of customer interactions, while lowering costs.
Access to customisable revenue generation & assurance solutions to meet your organisation’s growth and recovery.
Increase organisation’s ability to improve HR outcomes across the hiring-onboarding-engagement-and-training lifecycle.
Ensuring online platforms maintain a secure, and respectful environment for users online by preventing the dissemination of harmful material.
Empower your businesses to adapt to market changes and meet evolving needs of customers with spectrum of tools, platforms, and systems.
Reduce human errors stemming from manual processes, and augment customer satisfaction with an array of analytics- and AI-enabled services.
Get the best expertise for greater specialisation across multiple business functions.
Increase productivity of organisation’s full-time staff by outsourcing automation.
Dedicated outsourced teams to ensure reliability of process outcomes and improving SLAs.
Lower CAPEX and OPEX by implementing strategic measures for financial efficiency.
Implementing robust measures to safeguard sensitive information and ensuring compliance.
Employing strategic approaches to optimise key aspects of business operations and sustainable sales.
“We are truly impressed by the remarkable transformation delivered by VADS. In just 30 days, our call answer rate surged from a mere 8% to an outstanding 78%, even when daily call volumes peaked at 11,000 during the Covid-19 Pandemic. What stood out even more was VADS’ agility in completing the entire technology setup within just 9 days. Their speed, efficiency and commitment were instrumental in helping us respond swiftly to public needs. A truly dependable partner in times that matter most.”
"Partnering with VADS took our customer service to the next level! Now, 93% of calls are answered in just 20 seconds, and 86% of queries are smoothly handled online. With zero service disruption, our customer satisfaction has soared. VADS helps us serve the community faster, smarter, and better!"
“Every month, over 10,000 voice interactions are handled with care and 94.3% of our customers are answered in just 10 seconds. With VADS, service quality stays at 100%, and the customer experience is always a top priority. They truly understand our needs and turn feedback into real, meaningful improvements.”
Raya Sparkle lit up the spirit of Hari Raya across multiple locations including TM Annexe 1 KL, TM Campus Cyberjaya, Komtar Penang, Graha Maju Melaka, Kuching Sarawak, and Marang Terengganu! From dazzling performances and traditional Raya games to mouth-watering festive delicacies, the event was a vibrant celebration of culture and unity. Laughter echoed in every… Read More »Life@BPO Raya Sparkle 2025 Nationwide
The festive vibes are already kicking in! Our VADS BP team is all set-in stunning Hari Raya attire, bringing the spirit of Raya 2025 to life as we prepare for our special Raya Wish. With excitement and togetherness, we gathered at TM Annexe to capture the perfect moments ahead of the celebration!
Meaningful collaboration between PPZ and VADS Business Process, where Program Mesra Majikan brought an enlightening Islamic talk, “Ramadan Tetamu Yang Dinanti,” at TM Annexe 1. The event also featured a Zakat Info Counter for zakat calculations and payments, along with an exciting lucky draw session led by the PPZ team. May the wisdom shared by… Read More »Program Mesra Majikan
Unlock your business potential with VADS. Our services help you enhance customer and employee relationships, drive innovation, and improve operational efficiency—all in a secure and compliant way.