Customer Service

Improve your business’ ability to compete in a more complex omnichannel environment and to meet the demands from your customers for more personalised services. Increase your ability to scale both the quality and the quantity of customer interactions, while lowering the costs to serve.

Featured Solutions

Empower your business with our cutting-edge Contact Center product, designed to elevate customer engagement and streamline communication processes. Our Contact Center is a comprehensive solution tailored to meet the dynamic needs of modern businesses, offering a host of features to enhance customer interactions, boost agent productivity, and optimise overall operational efficiency.

Build effective and cost-efficient IT helpdesks that combine people, process and tools in a single turnkey solution. Lower organisational friction and increase employee experience.

Achieve a 360-degree view of customers across touchpoints including voice, email and a variety of messengers & social media channels—to elevate your customer experience and improve customer responsiveness.

A systematic tool for understanding customer satisfaction, pinpointing areas for improvement, and fostering a customer-centric approach within the organisation. The insights gained from surveys contribute to the overall enhancement of customer service strategies and practices.

Strategically balance between cost optimisation and service quality by leverage on outsourcing or offshoring customer support operations that involves the integration of advanced technologies such as artificial intelligence (AI), chatbots, data analytics, and efficient processes to optimise the delivery.

Let’s work together on your business project

Unlock your business potential with VADS. Our services help you enhance customer and employee relationships, drive innovation, and improve operational efficiency—all in a secure and compliant way.