About Us
passionate about driving success for businesses
Business Trust Us
About Us
Your Trusted Partner in Business Process Excellence
At VADS Business Process Sdn. Bhd., we are committed to making life and business easier for a better Malaysia. As a leading Business Process Outsourcing (BPO) provider, we operate across Malaysia and Indonesia, managing over 50 million+ annual interactions annually. With a presence in key locations such as Kuala Lumpur, Cyberjaya, Kuching, Jakarta, and more, our team of 12,000+ skilled professionals collaborates with industry-leading partners and holds professional certifications to ensure top-tier service. We specialize in customer engagement, operational efficiency, and digital transformation, providing innovative solutions that drive business growth and success. VADS Business Process Sdn. Bhd.
“Driving business success through collaboration, innovation, and service excellence.”
19 Years of Expertise
Transforming operations and enabling growth across diverse industries with measurable outcomes.
Our Mission & Vision
Discover the core principles that guide us
Our Mission
We enrich every precious moment by enabling innovative and converged lifestyle solutions.
We enable growth by providing solutions & strategic collaborations that accelerate.
We accelerate the nation's aspiration towards becoming a Digital Malaysia with connectivity and digital solutions.
Resources
Annual Interactions
Tech Partners
Years Of Experience
Business Solutions
we've got your business covered
Customer Service
VADS offers comprehensive customer service for corporations, to improve ability to scale the quality of customer interactions, while lowering costs.
Revenue Management
Access to customisable revenue generation & assurance solutions to meet your organisation’s growth and recovery.
HR Shared Services
Increase organisation’s ability to improve HR outcomes across the hiring-onboarding-engagement-and-training lifecycle.
Content Trust & Safety
Ensuring online platforms maintain a secure, and respectful environment for users online by preventing the dissemination of harmful material.
Business Process Digitalisation
Empower your businesses to adapt to market changes and meet evolving needs of customers with spectrum of tools, platforms, and systems.
Technology Enabler
Reduce human errors stemming from manual processes, and augment customer satisfaction with an array of analytics- and AI-enabled services.
Let’s work together on your business project
Unlock your business potential with VADS. Our services help you enhance customer and employee relationships, drive innovation, and improve operational efficiency—all in a secure and compliant way.