Happy Voice
Empowering Business Excellence
“We are truly impressed by the remarkable transformation delivered by VADS. In just 30 days, our call answer rate surged from a mere 8% to an outstanding 78%, even when daily call volumes peaked at 11,000 during the Covid-19 Pandemic. What stood out even more was VADS’ agility in completing the entire technology setup within just 9 days. Their speed, efficiency and commitment were instrumental in helping us respond swiftly to public needs. A truly dependable partner in times that matter most.”
"Partnering with VADS took our customer service to the next level! Now, 93% of calls are answered in just 20 seconds, and 86% of queries are smoothly handled online. With zero service disruption, our customer satisfaction has soared. VADS helps us serve the community faster, smarter, and better!"
“Every month, over 10,000 voice interactions are handled with care and 94.3% of our customers are answered in just 10 seconds. With VADS, service quality stays at 100%, and the customer experience is always a top priority. They truly understand our needs and turn feedback into real, meaningful improvements.”
"With VADS as our trusted partner, we’ve safeguarded over RM1.1 million in annual contributions for three consecutive years through impactful revenue protection campaigns. Their expertise in managing 193,000 database records yearly ensures our collection efforts stay efficient, secure, and successful."
"Thanks to VADS’ strong support in managing our E-Commerce and Customer App channels, we secured an additional RM0.67 million in budget allocation. With CX as the backbone of our digital journey, we closed the year with a stellar CSI score of 96.72% proving that great customer experience truly drives success."
"VADS brought our operations to the next level with digital tools that empower real-time tracking, seamless info sharing, and smarter field navigation. With their insight-driven support, we hit an outstanding 97.92% Customer Satisfaction Index and gained strategic clarity through geo-based planning. Truly a game changer in our transformation journey."
“VADS helped us revolutionise the campus experience bringing cloud technology beyond the classroom and into the heart of student services. With a robust knowledge base covering everything from Student Affairs to Faculties and a stellar 97.92% CSI, we’ve raised the bar in delivering smart, connected support that truly makes the grade!”
“Our strategic alliance with VADS has driven a remarkable 124% boost in digital platform conversion ensuring seamless support across both digital and voice channels. Our Customer Satisfaction Index has soared past 98%, turning our operations into a true hub of satisfaction and efficiency. Excellence isn't just a goal, it’s our new standard!"
"Driven by service excellence, we’ve soared to new heights—achieving a perfect 100% Customer Satisfaction Index and a 94% call answer rate, even during peak seasons. Our successful collaboration with VADS earned our Contact Centre Operation the prestigious CCAM Industry Award, a true testament to our commitment and performance.“
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Unlock your business potential with VADS. Our services help you enhance customer and employee relationships, drive innovation, and improve operational efficiency—all in a secure and compliant way.