We are proud to announce the successful completion of the ISO 18295-1:2017 Customer Contact Centre (CCC) Re-certification Audit, conducted from 15th to 17th July 2024.
We are delighted to report that the audit yielded zero Non-Conformance (NCR) findings and identified no Opportunities For Improvement (OFI). This exceptional outcome is a testament to the dedication, professionalism, and unwavering commitment of VADS Business Process Sdn. Bhd. in adhering to surpassing the stringent standards of ISO 18295-1:2017.
This achievement reflects our continuous pursuit of excellence in customer service operations and reinforces our position as a leader in the contact centre industry.
A heartfelt thank you to all personnel involved for your outstanding contributions in maintaining our certification and upholding the highest standards of quality. Together, we ensure that our contact centre remain a benchmark of excellence.