On 13th and 14th July 2024, VADS Business Process Sdn. Bhd. Training Services team proudly conducted the “A Smile for Customer Satisfaction” training program for the Customer Service Unit of valuable client. This program was designed to enhance participants’ people skills, empowering them to deliver exceptional service and ensure maximum satisfaction for their valued customers.
The training sessions focused on practical techniques and strategies to improve communication, empathy, and problem-solving skills—key elements in building trust and rapport with customers. The success of the program was reflected in the positive feedback from participants, who appreciated the actionable insights and professional development opportunities provided.
At VADS BP, we remain committed to delivering top-tier training services that align with our partners’ goals and aspirations. We look forward to further strengthening our collaboration with our client through future initiatives that prioritize customer excellence.