Oil & Gas Contact Center Project Full-Outsource successfully went live on 6th December 2024, with the VADS Business Process Sdn. Bhd. team delivering the project 15 days ahead of the requested timeline. This achievement marked a significant milestone as the contact centre operations demonstrated improved Service Level Agreement (SLA) and Average Handling Time (AHT) performance compared to prior benchmarks.
This accomplishment underscores the operational excellence of VADS Business Process Sdn. Bhd. and sets the stage for future collaborations with client, paving the way for even greater opportunities and continued success.