On 19th November 2024, VADS Business Process Sdn. Bhd. and Freshworks Inc. will officially launch a strategic partnership to bring cutting-edge digitalized CRM solutions to Malaysia, benefitting enterprises, government agencies, and SMEs alike. This collaboration focuses on an AI-powered and automation-driven Omni-Channel CRM platform designed to revolutionize customer experience.
The partnership is centered around three essential solutions aimed at driving innovation, enhancing operational efficiency, and fostering commercial growth. The initiative aspires to improve the speed and accuracy of business services management while optimizing operations through advanced CRM systems, chatbots, and IT Service Management (ITSM) solutions.
With this collaboration, businesses can look forward to creating more connected, efficient, and customer-focused operations that drive both growth and enhanced customer satisfaction.