VADS being a prominent BPO player, we deliver training programmes that can help you develop your contact centre staff’s skills. These include customer management, coaching skills , dealing with stress, effective outbound sales, certification programmes and many other training programs geared towards structured learning and development initiatives. With our specialized contact centre training, we aim to help your staff achieve their excellence in contact centre environment. With our training, we aim to help your staff achieve their individual goals, group goals, and ultimately your company goals
Our training modules are designed to develop a competitive and productive workforce that will be ready to meet your organisation’s challenges today and in the future. In short, we cover all aspects from sales and customer service to leadership and organisational improvement to help you meet your business and human capital objectives.
We have a comprehensive, yet practical approach with our talent development programme. The programme brings together strategies, processes, and activities required to systematically develop your organisation’s talent.
- Increase job satisfaction and employee morale
- Improve confidence, capability and competence
- Improve productivity and quality
- Improve sales turnover and customer satisfaction
Value Proposition / Benefit
- Tailored solutions that align to your specific training and development strategies
- Programmes based on identified skill gaps or workplace issues
- Flexible programme delivery to cater to work schedule requirements
- Retain your top talents and curb attrition issues