Need a customer service team – without having to invest in technology, facilities and people?
At VADS, our flexible Customer Service Solutions takes care of multiple customer touch points. Let us manage all of your customer service interactions via a sustainable, fully / partially outsourced model. With our expertise in customer experience management, we can customise the process according to your customers’ expectations, while ensuring that they foster long-term relationships with your organisation.
- Customised outsourcing benefits
- Multiple segmentation criteria
- Fixing on different objectives – business vs. operational metrics, profits vs. cost savings, reduced need for service vs. better service
- Solution that provides Continuity and Custom Value
- Focus on your core business
- Leverage on VADS’ expertise
- Have round-the-clock operations in multiple Asian languages
- Handling all of the setup and management of on-going operations