Training Services: Developing Effective Customer Satisfaction for Co-Op Bank Pertama

VADS BP recently conducted the Developing Effective Customer Satisfaction training session for Co-op Bank Pertama from 8th to 10th May 2026 at the Ideas Kuala Lumpur Hotel, reinforcing the importance of effective communication in delivering better workplace collaboration and customer experience. Led by VADS BP corporate trainers Norhartina and Nurfarahain, the session exposed participants to practical communication techniques including verbal and non-verbal communication, active listening, emotional management and professional engagement with empathy. Through interactive activities, group discussions and workplace simulations, participants gained hands-on exposure in handling real communication scenarios more effectively and confidently.

The training session successfully strengthened participants’ communication effectiveness, teamwork and professionalism in daily interactions with colleagues, customers, and stakeholders. More importantly, it highlighted how positive and constructive communication plays a vital role in enhancing productivity, service quality and stronger workplace relationships.