Driving Innovation Together: VADS BPO and Freshworks Join Forces

VADS BPO and Freshworks is having a handshake on 19th November for a collaboration to bring in a cutting-edge digitalised CRM solutions to Malaysia that will benefit all types of businesses and companies from enterprise, government and SME.

This partnership is aimed to embark on a strategic partnership on an AI-powered and automation Omni Channel CRM platform. There are 3 essential solutions setting to drive innovation, operational efficiency and commercial growth. The aspiration of this collaboration is to improve the speed and accuracy of business services management while optimising operational efficiency through effective Customer Relationship Management (CRM), Chatbots, and IT Services Management (ITSM) solutions.

With this partnership, businesses can create a more connected, efficient, and customer-focused operations that drive growth along with customer satisfaction enhancement.