PETRON Project Full Outsource Go Live
The PETRON Project Full-Outsource successfully went live on 6th December 2024, with the TM One BPO team delivering the project 15 days ahead of the requested timeline. Notably, the contact centre operations achieved improved SLA and AHT performance compared to prior benchmarks. This milestone sets the stage for future collaborations between BPO and Petron, paving the way for even greater opportunities.
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