Customer Service
Need a customer service team – without having to invest in technology and people?
Let VADS manage all of your customer service interactions via a sustainable, fully outsourced model. With our expertise in customer experience management, we can customise the process according to your customers’ expectations, while ensuring that they foster long-term relationships with your organisation.
Benefits
- Focus on your core business
- Leverage on VADS’ expertise
- Have round-the-clock operations in multiple Asian languages
- Handling all of the setup and management of on-going operations
Technical Support
Want to serve your customers better with a technical support team that’s available 24/7?
VADS Technical Support provides excellent and high quality Level 1 (L1) and Level 2 (L2) Technical Support services 24 hours a day, 7 days a week. With our quick responses and simplified solutions, we aim to keep your customers happy and satisfied with your products and services.
Benefits
- Focus on your core business
- Improve your service response
- Retain your customers
- Cost effective
Service Desk
Need to support technical or helpdesk calls but no capabilities to do so?
VADS Service Desk has the capabilities to manage this for you. Our Service Desk Manager is a scalable, robust software with incident, change, and other management process standardisation – offering quality service delivery and support; and enhanced analyst and end-user support.
It also provides a single communication hub, which enables IT to work as a single organisation governed by a consistent set of processes, scaling from medium-sized environments to large enterprises. Its robust functionality is based upon built-in ITIL best practices that enable self-service and provide controls for the cloud.
Benefits
- Out-of-the-box ITIL best practices decreases time to value
- Improved process effectiveness and efficiency reduces costs
- Standardisation and process controls mitigate risk and ensure compliance
- Automated request management with end-user self-service reduces tier-one demands
- Dashboards prove effective delivery of services and demonstrate business value
CC Lite
Need help serving your customers but lack the resources to do so?
Quality customer service is not just for large enterprises. All businesses, regardless of size, need to have that competitive edge and this can be gained through quality customer service. VADS CC Lite is designed specifically to cater to the needs of small and medium companies that are facing resource challenges.
Benefits
- Fully outsourced and affordable contact centre service
- Professionally run customer service by skilled and trained personnel
- Personalisation via a dedicated phone number
- Daily reports for customer feedback and call centre activity
- Fast service activation